FAQs

Email info@3dxr.co.uk with your order number, if you have one, and a brief description of your query so our team can help.

If you need to amend your delivery address, please contact info@3dxr.co.uk as soon as possible. We can only make changes before the order has been dispatched.

If you have a question about paying for your order, contact info@3dxr.co.uk before placing it. Include the products and quantities you would like to purchase.

As an online-only retailer, 3DXR does not offer order collection.

If collection is essential, please contact info@3dxr.co.uk before placing your order to discuss your requirements. Any collection must be agreed and confirmed by our team in advance.

Unarranged visits cannot be accommodated.

We accept a range of secure payment methods, including debit cards, credit cards, and bank transfer.

The payment options available for your order will be displayed at checkout. 

If you have any questions about payment before placing an order, please contact info@3dxr.co.uk and our team will be happy to assist.

Yes, 3DXR does not store or process credit card information. All payments are handled securely by PCI DSS compliant payment providers. Our systems are regularly monitored and screened for fraudulent activity.

For UK orders, VAT will be charged and displayed at checkout.

For international orders, VAT is not charged at checkout and any applicable VAT, taxes or customs duties will be collected by your local customs authority.

You can view product prices with or without VAT using the toggle at the top of our website.

When placing an international order, the VAT line at checkout will display as £0.00, $0.00 or €0.00, depending on your selected currency.

For more information, please contact us.

Contact Form

Yes. We offer free UK shipping on qualifying orders over £99. 

Certain products, including lithium batteries and other Dangerous Goods, are excluded from free shipping due to carrier regulations and additional handling requirements. Any applicable battery shipping charge will be calculated at checkout.

View Shipping Policy

We aim to dispatch orders as quickly as possible, often on the same working day depending on stock availability and courier collection times. 

Dispatch and delivery times may vary depending on product availability, shipping method selected, and destination.

Yes. We offer next working day delivery to most UK locations. Simply select the appropriate delivery option at checkout.

Please note that while we work with trusted courier partners, delivery times cannot be guaranteed and delays can occasionally occur. If your order is affected by a courier delay, our team will do everything we can to assist.

If you experience any issues with your delivery, please contact our team at info@3dxr.co.uk and we'll be happy to help.

Yes, we ship to many destinations worldwide from the UK. To check delivery options for your products and destination, email info@3dxr.co.uk. 

If you're unsure whether we can ship to your location, please contact us before placing an order.

Yes, all orders receive a tracking number once dispatched, allowing you to follow your parcel's journey to your delivery address.

While we work with trusted delivery partners, delays can occasionally occur due to circumstances outside our control. If your tracking hasn't updated or your parcel appears delayed, please contact  info@3dxr.co.uk and we'll be happy to assist. 

Lithium batteries are classified as Dangerous Goods and require specialist handling during transport. Because of this, battery shipping costs cannot be included in our standard free UK delivery offer and are calculated separately at checkout.

In many cases, yes. However, restrictions vary between countries and shipping carriers.

Please contact us before ordering if you require batteries to be shipped internationally.

Before placing your order, please check the FedEx website to confirm whether batteries, classified as Dangerous Goods, can be shipped to your address.

If FedEx cannot deliver to your address, please arrange an alternative address where collection is possible. Unfortunately, 3DXR cannot arrange this on your behalf.

Please email info@3dxr.co.uk to request a quote before ordering.

Please include the following:

• Product name(s) or links
• Quantity required
• Billing address
• Delivery address
• Contact name
• Contact number

Due to the consumable nature of batteries, 3DXR operates a strict 3-day return policy from the date of receipt. Batteries should be inspected and tested immediately upon arrival.

If you believe a battery is faulty, please contact info@3dxr.co.uk with your order number and photographic evidence where applicable. Batteries must not be returned without prior authorisation.

We recommend reviewing the product description, technical specifications, manufacturer documentation, and relevant community forums before making a purchase.

Product selection often depends on a range of factors, including your application, budget, personal preferences, existing equipment, and software requirements. For this reason, the final suitability of a product is the responsibility of the customer.

If you are still unsure, you are welcome to contact us with details of your system and the product(s) you are considering. Our team may be able to provide general guidance; however, we cannot guarantee compatibility or recommend specific products for every application.

Please note that response times may vary depending on enquiry volume and the complexity of the information requested.

Contact Form

If a product is out of stock, you can use the "Notify Me When Available" button on the product page to receive an email when stock is replenished.

We place regular orders with our suppliers and frequently receive new stock, so we recommend checking the website regularly for updates.

If you would like an update on availability, expected lead times, or wish to place a larger order, please contact info@3dxr.co.uk. Our team will be happy to assist and discuss any specific requirements.

For help returning an item, email info@3dxr.co.uk with your order number, the product name and the reason for your return. Our team can explain the applicable return process and next steps.

View Our Returns Policy

Once your returned item has been received and inspected, we'll process your refund or credit as quickly as possible. The time it takes for the funds to appear in your account may vary depending on your payment provider. If you have any questions about your refund, please contact info@3dxr.co.uk.

You can also review our returns policy below.

View Returns Policy

Yes, manufacturing faults may be covered under a manufacturer warranty claim for up to 180 days from receipt of your order.

If you believe your product has developed a manufacturing fault, please contact info@3dxr.co.uk with your order number, product details, and a description of the issue. Photographic or video evidence may be required when submitting a claim.

All warranty claims must be agreed with 3DXR before any item is returned. Returned items will be inspected by our Returns Team and, where required, may need to be authorised by the manufacturer. Depending on the outcome, a replacement, store credit or refund may be offered.

What is not covered by warranty? ▾

Warranty claims do not cover:

• Damage caused by drops, impacts, water exposure or improper storage
• Misuse, modification, soldering or unauthorised alterations
• Products used outside their intended purpose
• Normal wear and tear
• Batteries and other consumable goods
• Damage caused by installing third-party or custom firmware/software on critical components

For international customers, warranty claims may also be subject to the manufacturer's terms and local shipping regulations.

For full details, please see our Returns & Refund Policy.

View Our Returns Policy

If your order arrives damaged, please contact us at info@3dxr.co.uk as soon as possible.  

To help us investigate, please include:

• Your order number
• Photographs of the packaging
• Photographs of the damaged item(s)
• A brief description of the damage

Our team will review the information and work with you to resolve the issue as quickly as possible.

Email info@3dxr.co.uk or use our contact form. Include your product name, order number, and a description of the problem.

Hardware details, software versions, photographs and any error messages will help us understand your enquiry.

We aim to respond to all enquiries as quickly as possible. During busy periods, response times may be slightly longer, but our team will get back to you as soon as they can.